Consumer Support
We’re here to help! Browse through our list of Frequently Asked Questions below. Still need help? Contact us by completing the form at the bottom of this page.
Are you a Buzz Points Business looking for help using the program? Visit our Preferred Local Business Support page.
FAQ

Who can participate in the Buzz Points program?

In order to participate as a consumer, you must have a debit or credit card enrolled in the Buzz Points program from a participating financial institution.

I don't know my member or account number.

If you are a credit union member, your member number will be listed on your monthly billing statements from your financial institution. You can also contact the credit union directly for this information.

If you are a bank customer, your account number will be listed on your monthly banking statements or on the bottom of your check. You will need to use the number in between the routing and check number. For example, your check may list the following - 111112222555:1234567:01. You will want to use "1234567". You can also contact the bank directly for this information.

I’m trying to register my business but I can’t.

You will need to use the last 4 digits of your Tax ID. This information will be available on your W-2. Also, be sure to use a unique email address that has not previously been used to register for the program.

I’m trying to register a shared checking account, but I’m receiving an error message.

You will need to use the last 4 digits of the SSN of the primary account holder. If you have already registered another Buzz Points profile, you will need to use an alternate email address for a secondary profile.

I just registered, but I don’t see any activity.

It can take 2-3 business days for your activity to appear.

I’m not seeing my points for a recent purchase.

It can take 2-3 business days for your activity to appear.

I marked a business as local but I didn’t receive my points for my original purchase. What do I do?

You will receive points for any purchase made at a locally owned business for the calendar month. If you did not receive these points, please contact support.

How do I redeem my points?

Once you have earned enough points to redeem a gift card, you can do so by logging in to your Buzz Points profile, clicking on the “Rewards” tab of your home screen, and selecting the gift card you would like to receive by clicking the icon. Follow the onscreen instructions and agree to the terms and conditions listed. The delivery method and estimated delivery times are contained within the terms and conditions.

I didn’t receive my local reward.

You can use the “View & Print” feature on the “My Purchases” tab of your rewards page to re-print any local rewards.

I didn’t receive my national e-gift card.

Check your spam folder. It may have been sent there. If you cannot locate it there, please contact support.

I didn’t receive my physical gift card.

It can take 2-3 weeks to receive a physical gift card. If it has been longer than 3 weeks, please contact support.

I’m trying to redeem my points but it keeps saying "Verify Email Address".

You will need to click the “Verify Email Address” icon. An email will be sent to your email address. Open it and click on the link contained within it. This will verify your email address and you will be able to redeem a reward.

How do I change my email address?

You can use the “Edit Account” feature on the top right side of your Buzz Points profile. Update your email address in the field provided. You will then be sent a confirmation email to the new email address. Open the email and click on the link contained within it. This will confirm your change.

How do I reset my password?

You can use the “Forgot Your Password” link on the Buzz Points homepage to send yourself a password reset email. Open the email and click on the link contained within it. You will be redirected to a page that will allow you to update your password. If you know your current password, you can update your password in the “Edit Account” section of your Buzz Points profile.

Contact Support